Privacy Policy

1. Information We Collect

We collect the following types of information to provide our services:

• Business information: Company name, business email address, phone number, and WhatsApp Business Account details.
• Contact information: Names and phone numbers of your customers or contacts, used solely to facilitate messaging on your behalf.
• Message content: Content of WhatsApp messages sent and received through our platform, used to deliver the messaging service.
• Usage data: Information about how you interact with our platform, including API call logs and feature usage.
• Account credentials: API tokens and access credentials required to connect your WhatsApp Business Account or Instagram account to our platform.

2. How We Use Your Information

We use the information we collect to:

• Deliver and operate our WhatsApp and Instagram automation services.
• Send and receive messages on behalf of your business through the WhatsApp Business Platform.
• Manage message templates and automate customer communication workflows.
• Provide customer support and respond to inquiries.
• Improve the performance, security, and reliability of our platform.
• Comply with applicable laws and Meta's platform policies.

3. Data Storage and Retention

We store only the minimum data necessary to provide our services. Message content is processed in real time and is not permanently stored on our servers beyond what is required for delivery and audit purposes. Business account information is retained for as long as you maintain an active account with us.

You may request deletion of your data at any time by contacting us at the email address below.

4. Third-Party Services

We use Meta's WhatsApp Business Platform and Instagram Graph API to provide our services. Your use of our platform is also subject to Meta's Privacy Policy and Terms of Service. We do not sell or share your data with any other third parties for marketing or commercial purposes.

5. Data Security

We implement industry-standard security measures to protect your information, including encrypted connections (HTTPS), secure API token storage, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Withdraw consent for data processing at any time.

To exercise any of these rights, please contact us at the email address below.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: aravinth.muruganantham@interasoul.com
• Website: www.interasoul.com
• Address: 178, Vishvanathan Colony, Alayadi, Kumbakonam City, Kumbakonam, Tamil Nadu 612001, India